Cases of HDD Repair / Data Recovery Service
(2008/1/15 revised)
| Cause | Symptom | Detail | Repair/Recovery | Charge | |
| Partition was accidentally deleted | Partition is not recognized | Although the partition table was cleared when the partition was deleted, other areas have not been changed. | Restore the partition table. | Possible to fully restore. | 8,000 - 15,000 yen |
| After a partition was accidentally deleted, the partition was recreated. | When access to the partition, a message "not formatted" appears. | Although the partition boot sector was cleared when the partition was recreated, other areas have not been changed. | Restore the partition boot sector. | Possible to fully restore. | 12,000 - 25,000 yen |
| Partition was accidentally formatted. | All files disappeared. | When a partition was formatted, MFT, FAT, Root Sector were cleared. | Retrieve/recover data from the data area. | Most of the files will be recovered. | Basic charge 10,000 yen + 2,000 yen / GB or more |
| File was accidentally deleted. | The file does not remain in a Recycle Bin. | Data remains in HDD if it is immediately after deletion. | Retrieve/recover the deleted data from the data area. | If it is immediately after deletion, the data can be recovered. But after the data area was overwritten by other files, the data cannot be recovered. | (1) Basic charge 5,000 yen + 50 yen / file (2) Basic charge 8,000 yen + 2,000 yen / GB or more |
| ***** | When trying to open a file, an error message appears. Cannot CheckDisk or Defrag. | File system is broken. | Repair the file system. | Possible to repair, but some files may be lost. | 5,000 - 25,000 yen |
| ***** | When trying to open a drive, an error message appears. | File system is broken. (In some cases, hardware is broken.) |
Repair the file system. | Possible to repair, but some files may be lost. (In the case of broken hardware, impossible to repair, but data may be recovered.) |
Basic charge 8,000 - 30,000 yen + Data recovery 2,000 yen / 650MB (CD-R) or more |
| ***** | Windows freezes when starting up. | File system or system file is broken. (In some cases, hardware is broken.) | Repair the file system or the system file. In some cases, reinstallation is necessary. | In the case of reinstallation, data can be recovered if required. | Basic charge 5,000 - 30,000 yen + Data recovery 2,000 yen / 650MB (CD-R) or more |
| ***** | Cannot boot Windows at all. | Software failed or hardware is broken. | Fix the failure or recover. data in the case of software issue. Recover data in the case of hardware issue. | In the case of software issue, data can be recovered and the failure may possibly be fixed. In the case of hardware issue, data may possibly be recovered but the broken hardware cannot be repaired. | Basic charge 5,000 - 40,000 yen + Data recovery 2,000 yen / 650MB (CD-R) or more |
| ***** | HDD is not recognized by BIOS | Hardware is broken. | Recover data. | Hardware cannot be repaired, but data may possibly be recovered by changing a controller board. | Basic charge 15,000 - 40,000 yen + Data recovery 2,000 yen / 650MB (CD-R) or more Actual cost for a controller board |
| ***** | HDD is recognized by BIOS, but not by Windows. | Possibly hardware is broken. There is a rare case of software failure. | Fix the failure or recover data in the case of software issue. Recover data in the case of hardware issue. | In the case of software issue, data can be recovered and the failure may possibly be fixed. In the case of hardware issue, repair is not possible but data may possibly be recovered by changing a controller board. | Basic charge 15,000 - 40,000 yen + Data recovery 2,000 yen / 650MB (CD-R) or more Actual cost for a controller board |